Refund policy

At Suka Nyonya Kuih House, our products are freshly handmade and prepared based on confirmed orders. As our products are perishable food items, we do not accept returns.
Once an order has been confirmed and scheduled for preparation, cancellations, changes and refunds are generally not allowed.
If you receive an incorrect item, an item that is seriously damaged, or there is a significant quality issue, please contact us as soon as possible after receiving your order and provide clear photos or videos for verification.
After reviewing the issue, Suka Nyonya Kuih House may, where appropriate, offer a replacement, partial refund, full refund, or other suitable solution depending on the circumstances.
Please note that slight differences in colour, size, shape and appearance may occur because our kuih are handmade. These natural variations are not considered defects.
For deliveries arranged through third-party delivery services, delays or damage caused during transportation will be reviewed on a case-by-case basis.
For assistance, please contact us via WhatsApp at 011-6998 0428 or email sukanyonyakuihhouse@gmail.com.